Reference

How w218h Handles Your Personal Data

Q: Can I request a copy of all the data w218h holds about me?

Yes. Submit a data access request to privacy@w218h.com or through Settings → Privacy in your account dashboard. We will compile and deliver your data within 30 days of verifying your identity.

Q: Who do I contact if I think my privacy rights have been violated?

Contact our Data Protection Officer at privacy@w218h.com with a written description of your concern. We will acknowledge within 48 hours and investigate fully. You may also raise the matter with the relevant Indian data protection authority.

This Privacy Policy sets out exactly what data w218h collects when you open an account, how we use it, and what rights you hold over it.

Clear data collection termsIndia-specific jurisdictionAccount data access on requestNo third-party data sellingUPI & Paytm payment data secured

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Browse Our Data Policy for Indian Accounts

w218h Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

w218h operates this Privacy Policy under the framework of applicable Indian data protection legislation, including the Information Technology Act and related rules. When you create an account and use payment methods such as UPI, Paytm or PhonePe, we collect only the data necessary to process your

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transactions, verify your identity, and maintain account security. We do not share your financial details — including UPI IDs, Paytm wallet references or PhonePe transaction records — with any third party for marketing purposes. Access to account features depends on local law and is available where
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local law permits. This policy applies to all data submitted through our website and mobile interface at w218h.com.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team Directly

If you have a question about how your data is used, want to request a copy of the information we hold, or need to report a…

DATA HANDLING PRACTICES

Explore How We Secure and Retain Your Data

Account security and responsible data handling sit at the centre of how w218h operates.

Encryption at Rest and in Transit

All personal data, including your UPI reference numbers and account credentials, is encrypted using AES-256 at rest and TLS 1.

Cookie Use and Your Control

We use session cookies for login continuity and analytics cookies to understand how pages are navigated.

Data Retention Schedule

Account data is retained for as long as your account remains active, plus a statutory period required under Indian law.

Third-Party Processor Agreements

Where we engage third-party processors — such as Paytm's payment gateway or PhonePe's API — each processor signs a data…

Account Security Settings

You can update your password, enable two-factor authentication, and review active sessions directly inside your w218h account dashboard.

Requesting Changes to Your Data

You have the right to access, correct, or request deletion of your personal data.

Common Questions About Your Data at w218h

The questions below address what we collect, why we collect it, and how you can exercise your rights. If your question is not covered here, contact our privacy team directly at [email protected] and we will respond with a specific, written answer within 48 hours.

We collect your name, email address, date of birth, mobile number and the payment identifiers you use — such as your UPI ID or Paytm-registered number. We also log your IP address and device type to protect account security.

Your UPI and Paytm transaction data is passed only to the relevant payment gateway to process the transaction. It is not sold to advertisers, shared with analytics firms, or disclosed to third parties for any marketing purpose.

Personal identifiers are anonymised within 90 days of account closure. Transaction records required under Indian financial regulations are retained for the statutory period, typically seven years, after which they are permanently deleted.

Yes. Submit a data access request to [email protected] or through Settings → Privacy in your account dashboard. We will compile and deliver your data within 30 days of verifying your identity.

Log in, go to Account Settings and edit the relevant field directly, or email our privacy team with the correction. Simple corrections such as name spelling are completed within 14 days of your verified request.

We use essential cookies for login sessions and optional analytics cookies to understand page navigation patterns. You can manage and withdraw cookie consent anytime through the Cookie Settings link in our website footer.

Contact our Data Protection Officer at [email protected] with a written description of your concern. We will acknowledge within 48 hours and investigate fully. You may also raise the matter with the relevant Indian data protection authority.

How w218h Handles Your Personal Data

Reach Our Data Protection Team Directly

Explore How We Secure and Retain Your Data

Encryption at Rest and in Transit

Cookie Use and Your Control

Data Retention Schedule

Third-Party Processor Agreements

Account Security Settings

Requesting Changes to Your Data

Common Questions About Your Data at w218h

01 What personal data does w218h collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone?

03 How long does w218h keep my data after I close my account?

04 Can I request a copy of all the data w218h holds about me?

05 How do I ask w218h to correct inaccurate data on my account?

06 Does w218h use cookies, and can I turn them off?

07 Who do I contact if I think my privacy rights have been violated?

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